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Fidelity’s culture of inclusion — enhancing experiences for employees and customers

| Labor & Workplace

Kevin Barry
President, Workplace Investing
Fidelity Investments

Fidelity Investments’ efforts to become a more diverse company are not only the right thing to do, they are how we are creating a relevant and differentiated experience for our customers. Today’s consumers, suppliers and businesses represent diverse backgrounds, experiences and values, and a customer-obsessed business should reflect the broader society.

It was an honor to speak at the North Carolina Chamber’s Workplace Diversity & Inclusion Conference with my colleague Amy Philbrook, head of Diversity & Inclusion. During the ‘fireside chat,’ moderated by Fidelity’s Roy Fralin, vice president, solution architect and regional co-lead for our Durham office, we discussed how companies are creating a diverse workforce and how a culture of inclusion can enhance experiences for employees and customers.

Amy kicked off the conversation by talking about why diversity and inclusion are so important and why Fidelity’s strategy is not a what, but a how.

I shared how our Office of Customer Accessibility is creating customer value by ensuring that accessibility becomes a design principle in everything we do at Fidelity, as we work to improve the customer experience for people of all abilities.  

We thank all who joined us during the event and invite you to continue the conversation on LinkedIn. Read my recent LinkedIn article about diversity and inclusion as a business imperative at Fidelity:

You can also follow me and Amy on LinkedIn: